Walmart Pharmacy at 4115 East Lincolnway in Sterling, Illinois

Customer Reviews about Walmart Pharmacy

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  I went to walmart for my weddin cake because other people had recommended them. I went in a week before my wedding to confirm my order and pay the remaining balance. After an hour of looking, the staff could not find my cake order and said they would have someone call me later. I requested filling out a new order and they said if they couldn't find it later they would. Well i called later and they said they had already sent it out to be made. (So i never got to confirm my order, mistake #1). The morning of my wedding day, July 4, 2009, I went to walmart to pickup my cake. When they opened the box for my cake, it was the wrong cake. It was horrible and nothing close to what i ordered. One of the workers said they could scrap the frosting off and change it and make it the cake that i ordered. When we looked at the order form to see why this had happened, we discovered the person who had taken my order had written the wrong cake style down and the cake that was sitting there was the one she had wrote down, not the one I wanted. So I had to have my grandparent's pick up the cake later since I had a wedding to get ready for. Apparently when they picked the cake up and took it out of the box to put on the table, they noticed the cake was cracked. The frosting that they had redone was so thick on the cake that it cracked and my grandparents had to try to smooth it out so you couldn't see it. It was finally close to being the right cake in apperance but the frosting was so thick on it most people had to scrap it off when they ate it. The tast of the cake was wonderful, it was just the drama I had to go through that i didn't appreciate on my wedding day especially since I tried to make sure everything was right a week before hand.
  July 12, 2017

  by A Google User
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  Multiple mistakes and misrepresentations. When they tell you at the order/drop off window, make them triple check be scrolling down on their screen and viewing each prescription on record. They seem to like to quickly dismiss folks?They look at the first prescription that comes up on their screen. Then simply state refills aren't any longer available. Ive had then auto fax My old doctors offices seeking authorizations for refills when I'd requested they fax the current doctor's office. Then the old doctor's office is calling me wanting to know what is going on. In the mean time my prescription is not being processed at the newer doctor's offices. And who do they all think is mistaken? Yeah, it not any of them. If that had only happened a couple times.....not such a biggie but when it's 10 or more times over a few years.....no excuses. I've told them it was just refilled xyz time and they'd say....nope, not hear....we have to fax the doctor. Then I find out that they were just wrong and had missed the new prescription. Arrrgh! This has also been fairly frquent and invariably runs into a weekend before being discovered so by the time it's been sorted out....im out of the various medicatios for several days, have had to make two to three trips to WallyWorld and generally a few phone calls and holding periods trying tomsort out something that wasn't broken. And...they have to be pre-reminded about using your discounts on file....every time and sometimes that doesn't matter either. Then you're standing around while they explain to the duty pharmacist who has to authorize a refund for their mistake. Of course that requires waiting on them to get finished doing whatever they are busy doing. Then they have to do a refund which we are required to sign for and then they rebag the same medications and you get to pay for it again. Oh! But you're not done yet! Now you have to wait in a line at the questions window so the pharmacist can tell you about the medication youve alreadynbe taking over 25 years. Why? No, it's not a law...State or Federal....it's a Walmart rule because they like to burn your time while they record the pharmacist talking to you and explaining the dangers. That's called legal CYA....likely due to somebody getting sued for something really blatant, stupid and likely chock full of neglect that has nothing to do with a standard filling of prescriptions. Oh! And God can help you if they hand you package you've paid to find that they filled the wrong prescription. They will not refund or exchange that prescription. I had this happen with over 400 dollars of insulin. I had two prescriptions on file. One was disallowed by insurance company as a non generic. Too bad! They said the law prohibited them taking any back. I failed to inspect the charges on the screen when I paid for them with my credit card and we don't get to touch the Rx receipts that are all stapled to the medication bags. And...get this! Its not against the law for them to refund on those medications. Its illegal for the to reitroduce them into the drug/medications supply since they may have been tampered with. That's very different from they can't take returns because its agains't the law. Especially when the package had been handed to just minutes before and were tightly sealed inside of the stapled packages and enclosed packaging. In this case....a package that required being opened by a peel off strip which contained further sealed insulin pens that required special pen needle tips to utilize. But I was stuck with the 415 dollar 5 pen pack of insulin. The other prescription in their files would have cost me 25 dollars. There's more but I tire of complaining about it all. They seem to find me to be unreasonable because I've corrected them. Ive insisted they look harder and further. I've demanded they not use prescriptions from MDs that I no longer use. I've had two physicians move, I moved once and 2 docs retired. But that shouldn't confuse the pharmacy, should it?
  May 25, 2017

  by Robert Berry

Opening hours Closed now

Today: 08:00 am — 08:00 pm

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